You have the option to sign up to my membership either through Subscribestar or Full Frontal Access. Either one will give you the same amount of access on my site, but which you pick will change how you sign up.
FFA Membership Troubleshooting
If you want to sign up through FFA, just click on “Join Full Frontal Access” in the Sign Up menu and then fill the information. Please make sure you do not already have a membership. If you do, whether it is free of at a different tier, you’ll need to login and then change your existing membership.
I do NOT ask for personal information like home address, phone number, or SSN. Paypal will take you to their third-party site, and Credit/ Debit Card only asks for the name and credit number, which will be charged through the third-party site Stripe.
After signing in, if you are having issues with access, check your membership. Does it say active? Is your tier correct? Next, check your payments through Paypal or Credit Card. Did you payment go through within the last month?
It says “You do not have any memberships.“
You are not signed up as a member. Just because you have an account does not mean you have a membership.
If you are a Subscribestar user, you must create a membership in your current account following Subscribestar’s Membership Troubleshooting instructions.
If you are FFA, you are signed up as a user, but not a member. You’re either signed into the wrong account, or you’ve yet to create a membership account with a correct payment. Sign in. Go to the register page. Register while signed in. If you are currently paying money, do NOT set up a new account. Contact me instead.
My money wasn’t taken out and it says I don’t have a membership and/or it’s expired/cancelled.
If you have a membership, change it to the tier you want. If you can’t sign in, then create a new membership.
My money was taken out, but it says I don’t have a membership or it expired/cancelled.
If you have money being taken out… don’t attempt to start a new membership. Just send me your Paypal/Stripe email and your FFA username through my contact us form, and I will get you active again ASAP.
I paid but my membership claims it is “pending”.
With a small subset of users, your membership doesn’t confirm automatically and I need to confirm the payment manually. Just contact me. Make sure to tell me your Paypal email, username, and that you’re FFA and I’ll fix it within a day or two.
Subscribestar Membership Troubleshooting
Connect to an Existing Account
Create a New Membership
If you wish to be a member through Subscribestar, you first need to sign up through Subscribestar. Then, go to create membership under sign up.
***If you’ve already linked to my site before, you likely already have an account. In that case, go to connect an existing account.
Fill out your information. Apply the coupon located in my post that aligns with your tier. Select Patreon as your Payment Method. Once you’ve registered, Your Membership page should look like this.
You’re good until next month.
Connect an Existing Account
You may have an account, but not a membership. You can check here. If you don’t have an active account, then you need to follow these instructions.
Log in with your email. If you do not know the password, click ‘Lost your password?’ and register for a new one. If you don’t receive an email, contact me and I’ll generate a new password for you.
Apply the code from your Subscribestar post, select payment type Patreon, and register.
Renewing a Membership
When you get a new coupon, you can renew your membership at any time.
In Your Membership, click on the link, ‘Renew your membership’.
Enter the new code and apply. Select Payment type Patreon. Click Register.
***You must click the white button that says ‘Apply’ to apply the coupon. You must then click the blue button that says ‘Register’ to finish renewal. If Patreon is not selected, the registration will not finish.***
If your account is expired, and renew fails, you may need to register like a new membership again.
Upgrading a Membership
Upgrade your membership on Subscribestar, then locate the higher-tier post’s code.
In Your Membership, click on the link, ‘Upgrade or change your membership’.
Fill in the information and enter the new code and tier.
Enter the new code and apply. Select Patreon as Payment method. Click Register.
Changing from Subscribstar to FFA
When you Renew your membership, select a payment method other than Patreon. Fill in your payment information through Paypal or credit card. Make sure you have ended your Subscribestar account. At the end of the one month period, you will be charged through Paypal/Stripe.
Where are the codes?
They are in your Subscribestar posts. You must sign into Subscribestar and find the most recent voucher on my post feed. Only your tier will be unlocked. You must find it, and then select it.
Cancellation
If you are using Patreon or Subscribestar, cancel through them. If you are using Paypal, delete your recurring payment plan. Within the My customer list, click on the linked name in the Customer column. Find your subscription and then cancel it. If you paid with credit card (Stripe), send me a cancellation form. I have to manually handle it. If you have any other cancellation problems, you can cancel here.